Application Support

Start enjoying your nights and weekends again!

We provide FREE consultation to address even the most challenging issues. Engage us to see where we can provide the most value to you!

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BUSINESS APPLICATION MANAGEMENT - LEAVE IT TO THE THE EXPERTS

Business Application ManagementKeeping your business applications and systems running smoothly is essential to your business’s well-being. From routine checkups to emergency (system) surgery, application administration can mean long work days, significant after-hours activity, weekends and holidays, and even disrupting your valuable "free time". SRG’s on-call and 24/7 support services will help you during these types of situations...perhaps even allow you to enjoy some time off!

We provide a range of services designed specifically for your unique circumstances. While many of these activities could be considered routine, we take a very process-driven approach to dramatically improve efficiency and streamline functions quite often taken for granted. Relax and start enjoying your nights and weekends again with an entire multi-disciplinary operational support team at your fingertips. View our service level agreements (SLA's).

Our Application Support Services

Database Operational Support, break fix support, image of a tool box with a hammer and a screwdriver

Break-fix Support

  • Issues troubleshoot, follow-up and resolution
  • Data integration services, including monitoring and management
  • Critical situations support with comprehensive analysis and diagnostics

Database Operational Support Application System Administration, image of a computer screen with gears on it and a database stack

Application System Administration

  • Applications and databases readiness
  • Installation and testing for new patches and updates (databases, ERP and 3rd-party applications)
  • Security policies – implementation and management
  • Role-Based Access Control (RBAC)
  • 24/7 coverage

Database Operational Support Testing as a Service, image of a circle with TaaS inside it with circles around it that say ERP, Cloud, Database, Apps and App Server and OS

Testing-as-a-Service

  • Accelerated deployment of non-production environments (make use of the latest software built-in features)
  • Enable regression/smoke/sanity testing
  • Issues management

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Locations in:
Wisconsin, Illinois and Mexico